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It is the safe working load — the heaviest user the product is tested for. Pick a rating comfortably above the user's weight. Bariatric products start at 200 kg. Read the weight-rating & fixing guide.

Three numbers do most of the work: the user's lower-leg length (floor to back of knee) for seat height, the width of the shower recess or the gap beside the toilet, and the narrowest doorway a walker or wheelchair must pass. Use the measuring guide.

We are not a registered NDIS provider, so self-managed and plan-managed participants, DVA clients and Home Care Package / Support at Home clients can buy here and claim with our invoice. Always check with your plan manager first. Funding guide.

Anything screwed to a wall needs the landlord's OK in writing. Clamp-on and free-standing options — over-toilet frames, bath boards, shower stools, suction rails for balance only — need no drilling.

Every product shows three prices: the guest price, the member price (10% less) and the RRP. Membership is $27 a month or $197 a year, and you can cancel any time from your account. See membership.

We are online only, so there is no showroom — but every spec is listed, and unused products in original packaging can be returned within 14 days (hygiene items excepted). Ask us anything.