Refunds & Returns

Refunds and returns

Faulty, damaged or not as described

Contact us within 7 days of delivery and we'll arrange a replacement, exchange or refund in line with the Australian Consumer Law. Nothing in this policy limits your rights under the ACL.

Change of mind

Change-of-mind returns are accepted within 14 days of delivery when the product is unused, in its original packaging with all accessories, and accompanied by proof of purchase. For hygiene and safety reasons the following cannot be returned once opened or used unless faulty: incontinence products, braces and supports that have been worn, toileting and personal-care items, mattress and chair protectors, skin care and wipes. Products that have been fitted or installed cannot be returned for change of mind. Return postage for change-of-mind returns is at your cost; we recommend a tracked service.

How to return

1. Email shop@abilitywarehouse.com.au or call 0488 863 626 for a return authorisation.
2. Pack the item securely with all accessories and packaging.
3. Send it to the address we give you. Refunds are processed within 5 business days of inspection to your original payment method.

Membership fees

Membership fees are not refundable. Cancelling ends your membership at the end of the period you have paid for.

Draft — to be reviewed by your solicitor before launch.