Easy Refunds & Returns
Our goal is to make shopping with us risk-free. If you're not satisfied with your purchase, we'll make it right.
30-day change-of-mind returns
- Tell us within 30 days of delivery that you'd like to return an item.
- Items must be unused, in original packaging and resaleable as new.
- You cover return shipping; we can email you a label and arrange a courier pickup from your home.
- We refund the full product price to your original payment method within 10 business days of receiving the item — no restocking fees.
What can't be returned for change of mind
- Hygiene products once opened — continence products, cushions, mattresses, bathroom and toileting items.
- Large or bulky items — electric lift chairs, electric beds, mobility scooters and electric wheelchairs.
- Specialised or made-to-measure items — rehab walkers, tilt-in-space wheelchairs, custom seating.
Faulty or damaged items are always covered under the Australian Consumer Law regardless of the above.
Return procedure
- Email shop@abilitywarehouse.com.au with your order number and the items you'd like to return.
- If approved, we email you a shipping label and instructions.
- Pack the items securely in the original packaging and attach the label.
- The courier collects at the agreed time.
- Once received and inspected we email you and process the refund.
Cancellations
You can cancel free of charge up to 48 hours after ordering, provided the order hasn't shipped.
Damaged in transit
Contact us within 3 days of delivery with photos and we'll arrange a replacement and collection of the damaged item.
Defective items
Every product carries at least a 12-month manufacturer's warranty. Let us know about any defect and we'll arrange parts or a replacement at no cost. See Premium Product Warranty.